PRIVACY POLICY


1. PRODUCTOS DE COLOMBIA.COM S.A.S. uses websites and electronic mail (email) boxes of its property to receive information through webforms or email messages sent from potential customers (any person or organization).


2. PRODUCTOS DE COLOMBIA.COM S.A.S. totally reserves the right to use the information that receives for its sole convenience.


3. PRODUCTOS DE COLOMBIA.COM S.A.S. does not distributes, or sells the information that receives to third parties or to email lists of other organizations. This information is for exclusive use of PRODUCTOS DE COLOMBIA.COM S.A.S.


4. PRODUCTOS DE COLOMBIA.COM S.A.S. does not send emails like Spam. All the emails that are sent by PRODUCTOS DE COLOMBIA.COM S.A.S. are solely for its registered users, or to persons or organizations that send any information to PRODUCTOS DE COLOMBIA.COM S.A.S. All persons or organizations which register in the websites of PRODUCTOS DE COLOMBIA.COM S.A.S. or contact PRODUCTOS DE COLOMBIA.COM S.A.S. by any means, give their consent and permission to be contacted by PRODUCTOS DE COLOMBIA.COM S.A.S.


5. At anytime, any registered user of the websites owned by PRODUCTOS DE COLOMBIA.COM S.A.S. can request that its username and personal information to be deleted and to PRODUCTOS DE COLOMBIA.COM S.A.S. cease any kind of communication.


ONLINE PURCHASE TERMS & CONDITIONS


1. ONLINE PAYMENT SECURITY: This website is administered by PRODUCTOS DE COLOMBIA.COM S.A.S. which in no case receives complete bank, credit card, debit card or any sensitive bank information used by the USER (you) to make online payments. All bank, credit or debit card information (PAYMENT INFORMATION) is entered in a secure PAYMENT PORTAL which is no property of PRODUCTOS DE COLOMBIA.COM S.A.S. This PAYMENT PORTAL is property and administered by a third party, PayU (https://corporate.payu.com/). PRODUCTOS DE COLOMBIA.COM S.A.S. guarantees to the USER that the provided PAYMENT INFORMATION is given in an online secure enviroment and will not be gathered during the payment process by unauthorized parties.


2. RESPONSABILITY FOR PAYMENT INFORMATION USAGE: The USER has sole responsability on the usage of the PAYMENT INFORMATION used in the PAYMENT PORTAL. PRODUCTOS DE COLOMBIA.COM S.A.S. does not assume responsability if the PAYMENT INFORMATION is used by an unathorized person different from the USER.


3. PRODUCTOS DE COLOMBIA.COM S.A.S. or the PAYMENT PORTAL in any case could require additional information from the USER or the owner of the PAYMENT INFORMATION, including data confirmation, addresses or additional documents that states the existence and legality of the purchase intention from the owner of the PAYMENT INFORMATION. Any intent of fraud will be reported to the respective authorities. FRAUD PROTECTION POLICY: If in any case, PRODUCTOS DE COLOMBIA.COM S.A.S. or the PAYMENT PORTAL suspect that an online purchase is fraudelent or dishonest, or if any of the PAYMENT INFORMATION given by the USER cannot be verified or is not truthful, PRODUCTOS DE COLOMBIA.COM S.A.S. reserves the right to stop order processing or make an order cancellation and report the USER and all its information to the respective authorities.


4. In case the PAYMENT INFORMATION given by the USER is rejected by any motive by the PAYMENT PORTAL or any finantial institution, PRODUCTOS DE COLOMBIA.COM S.A.S. will cancel any purchase order done by the USER when the rejected PAYMENT INFORMATION was provided.


5. PRODUCTOS DE COLOMBIA.COM S.A.S. assumes responsability of online payments done by the USER, according to the exact total order amount informed in the PAYMENT PORTAL. PRODUCTOS DE COLOMBIA.COM S.A.S. is not responsible for any additional amount charged to the USER by the bank or any finantial institution when the payment process is finished, like comissions, fees of credit/debit card usage or any charge done by third parties other than the PAYMENT PORTAL.


6. PRODUCTOS DE COLOMBIA.COM S.A.S. will NEVER send emails or make telephone calls requesting PAYMENT INFORMATION. In case you receive any communication requesting credit/debit card or bank information DO NOT click on any link and DO NOT provide PAYMENT INFORMATION to any person that identifies as an agent or employee of PRODUCTOS DE COLOMBIA.COM S.A.S. PRODUCTOS DE COLOMBIA.COM S.A.S. will only send by email AND in the case the USER specifically requests it, a quote and/or payment link. The USER must assure that any PAYMENT INFORMATION will be entered in the secure payment page with the URL in the web browser starting with: checkout.payulatam.com


7. In case the USER suspects that a link that identifies as from any website property of PRODUCTOS DE COLOMBIA.COM S.A.S or the PAYMENT PORTAL is fraudulent, the USER must report this link to PRODUCTOS DE COLOMBIA.COM S.A.S.


8. PRODUCTOS DE COLOMBIA.COM S.A.S. is responsible for the products sold to the USER until it delivers them to the transport or courier company. If there is damage or loss of products during the transport process, the USER must report this situation to PRODUCTOS DE COLOMBIA.COM S.A.S. maximum 4 days after delivery is done. PRODUCTOS DE COLOMBIA.COM S.A.S. then will make a claim to the transport company or courier and IN ANY CASE the reply of PRODUCTOS DE COLOMBIA.COM S.A.S. to the USER will depend on the reply of the transport company or courier.


9. PRODUCT AVAILABILITY: PRODUCTOS DE COLOMBIA.COM S.A.S. does not guarantee that all products shown or offered for online sale are always available. In the case that a product purchased by the USER is definitely not available or is not manufactured anymore, PRODUCTOS DE COLOMBIA.COM S.A.S. will promptly inform the USER and give the option of product change or full refund when all products of the purchase order are definitely not available.


10. REFUNDS: PRODUCTOS DE COLOMBIA.COM S.A.S. will only accept money refunds to the USER in the cases mentioned in these Terms and Conditions, or in case of quality defective (please read our FAQ) or missing products. A full refund is issued, if all products of a purchase order done by the USER are definitely not available prior to shipping. In case of missing or damaged products upon delivery, PRODUCTOS DE COLOMBIA.COM S.A.S. will ship them again to the USER.


11. DELIVERY ADDRESS: PRODUCTOS DE COLOMBIA.COM S.A.S. will never be responsible for shippings that do not arrive to the delivery address registered by the USER, if this address is incorrect, does not exists or is not updated. The USER assumes sole responsability if the delivery address given to PRODUCTOS DE COLOMBIA.COM S.A.S. is incorrect in any way. PRODUCTOS DE COLOMBIA.COM S.A.S. does not ship to military outposts or P.O. Boxes.


12. ESTIMATED SHIPPING TIME: For retail purchases, PRODUCTOS DE COLOMBIA.COM S.A.S. compromises to dispatch the products of a purchase order to the USER within 5 to 14 BUSINESS days from payment confirmation. All orders done on fridays, saturdays, sundays or holidays in Colombia will be processed at the next business day. PRODUCTOS DE COLOMBIA.COM S.A.S. will not accept any claim or refund requests from the USER if the time from order confirmation is still between this time frame. PRODUCTOS DE COLOMBIA.COM S.A.S. reserves the right to change the time/date of shipping depending on product availability or other circumstance, in this case, PRODUCTOS DE COLOMBIA.COM S.A.S. will promptly inform the USER. For more information, please read our Frequently Asked Questions.


13. ORDER CANCELLATIONS: Once a purchase order is confirmed, no cancellation requests will be accepted after 1 business day from order confirmation (international orders). Otherwise, order cancellation will be accepted if PRODUCTOS DE COLOMBIA.COM S.A.S. does not comply with the shipping time informed to the USER or if all products from the purchase order are definitely not available for shipping, as explained in these Terms and Conditions.


14. IMPORTATION AND TAXES: All international purchases (outside Colombia) are regulated and each country has different policies regarding product importation. The USER must comply with all customs regulations and processes in the destination country and must pay any taxes customs or a customs' agent require. If the USER and/or recipient for whom the products are shipped to, refuse to comply with customs or import processes, all products of the purchase order will be declared abandoned by customs. PRODUCTOS DE COLOMBIA.COM S.A.S. does not make any refund and will not accept any complain from the USER in this case.


15. When purchasing in any website property of PRODUCTOS DE COLOMBIA.COM S.A.S. the USER accepts that is possible that the products shown in the photographs could have slight differences with the delivered product.