Here you find the most important questions about our business and conditions for selling.
Please sign up to purchase online up to USD $1400. If your order would be of a greater amount please send us an email specifying quantity for each reference you wish to buy, please be sure to comply with the minimum order for samples that is shown in the catalogues. We will send you a complete quotation including shipping costs and delivery time. Remember that for retail and wholesale purchases you can buy online.
We do not have printed catalogues, all the information about our products is published in the online catalogues.
For retail or wholesale orders we use FedEx Priority or Economy services. For orders that need formal exportation logistics (above USD $5000) we have different options for transport, customs handling and logistics; we use the method that best suites the buyer and the type of business.
The products shown in our catalogues are mostly sold directly by our company. When you reply one of the published offers, ProductsofColombia.com will receive the information and give it to the supplier, in case of business your party will deal and make the purchase directly with the supplier. In some cases you can contact the supplier directly if the company information is available in the website.
BUSINESS CONDITIONS AND WARRANTIES
Once you decide to purchase for wholesale any product of the following categories: Crafts, Jewelry and Bijouterie, Leather, Clothing or Decoration, you must make a bank transfer that includes the price of the products plus delivery and insurance, when we confirm the transfer, we inmediatily place an order to the manufacturers and afterwards export the products. For orders below USD $1400 we accept payments with credit card; for very large orders we can consider L/C or downpayments. Delivery time depends on quantity of products, manufacturing and exportation/delivery logistics.
For Foods, Commodities and industrial products, our company will put you in contact with the supplier and the business conditions will be whatever the buyer and supplier agree (ie. T/T or irrevocable L/C payable against B/L, opened with a well known bank).
Any product of the following categories: Crafts, Bijouterie, Leather, Wood, Clothing or Decoration, have a limited warranty for manufacturing defects. Once the buyer receives the merchandise it must verify it. Any request for warranties must be done within the time lapse of 4 days after the products are delivered and must include detailed photographs of the damaged products. Once this procedure is done we will study your request and will return the money equivalent of the damaged merchandise. We do not accept claims after 4 days after delivery have passed. IMPORTANT: If merchandise is missing or arrives broken due to bad handling, we will make effective the insurance with the courier and the procedure for this matter must be followed. Please read our online purchases FAQ for more information.
For Foods, Commodities, industrial products or any case when the supplier deals directly with you, the business conditions and warranty policies will be whatever the buyer (you) and the supplier agree.
Most of our products appear with their tarriff code in the catalogues, if this data is not published, please ask one of our sales representatives. In any case, it is the sole responsability of the buyer to comply with customs authorities at the destination country or to pay any import taxes.
IMPORTANT: Formal exportations logistics are required if the purchase is above USD $5000 or above 100 kilograms. If available, we send origin certificates for exportations; if a colombian product has a tariff preference in your country you pay a reduced tax or no tax at all.
For orders above USD $4000 that do not require formal exportation the customer can ask for the origin certificate but delivery could take more time.