---

BUYING

1. Where can I see the products that you show? Do you have shops?

We are wholesalers of the products shown via the Internet, we recieve your orders and we will quote the products, we do not have retail shops or accept retail orders for most products.

2. I'm interested to purchase the products you show? What must I do?

You must register and send the web form that is in each catalogue, specifying quantities for each reference you wish to buy, please be sure to comply with the minimum order for samples that is shown in the catalogues. Once we receive the information, we will send you a complete quotation including delivery and insurance costs and other information about the products.

3. I am interested to purchase the products you show for my personal use. Can you sell me?

Most of our products are for wholesale, nevertheless if you comply with the minimum order for samples we can sell the products to you. Foods are only to sell to distributors and for industrial use.

4. I want to receive catalogues by mail, can you send them?

We do not have printed catalogues, all the information about our products is published in the online catalogues. To request a quotation please register and use the form in each catalogue to send us quantities for each reference.

5. What companies do you use for product delivery?

For products sent by courier we use Fedex, DHL or TNT. For products that need formal exportation logistics we have different options for customs handling and logistics, we use the method that best suites the buyer and the type of business.

6. What is the difference between the published offers and the products shown in the catalogues?

The products shown in our catalogues are mostly sold directly by our company. When you reply one of the published offers, ProductsofColombia.com will receive the information and give it to the supplier, in case of business your party will deal and make the purchase directly with the supplier. In some cases you can contact the supplier directly if the company information is available in the website.

BUSINESS CONDITIONS AND WARRANTIES

7. What are your business and selling conditions?

Once you decide to purchase any product of the following categories: Crafts, Jewelry and Bijouterie, Leather, Wood, Clothing or Decoration, you must make a bank transfer that includes the price of the products plus delivery and insurance, when we confirm the transfer, we inmediatily place an order to the manufacturers and afterwards export the products. For sample products and small orders we accept payments via Moneygram / Western Union or credit card if you have a Paypal account; for large orders we can consider L/C or downpayments. Delivery time depends on quantity of purchased products and exportation/delivery logistics.

For Foods, Commodities and industrial products, we only accept T/T or irrevocable L/C, opened with a well known bank payable against B/L. In most cases our company will put you in contact with the supplier and the business conditions will be whatever the buyer and supplier agree.

8. What Warranty do your products have?

Any product of the following categories: Crafts, Jewelry and Bijouterie, Leather, Wood, Clothing or Decoration, have a limited warranty for manufacturing defects. Once the buyer receives the merchandise he must verify it, any request for money returns must be done within the time lapse of 4 days after the products are delivered and must include detailed photographs of the damaged products. Once this procedure is done we will study your request and will return the money equivalent of the damaged merchandise if needed. We do not accept claims after 4 days have passed. IMPORTANT: If merchandise is missing or arrives broken due to bad handling, we will make effective the insurance with the courier and the procedure for this matter must be followed.

For Foods, Commodities, industrial products or any case when the supplier deals directly with you, the business conditions and warranty policies will be whatever the buyer (you) and the supplier agree.